uujili Frequently Asked Questions

uujili accepts any Philippine government-issued ID for KYC, including Passport, Driver's License, SSS ID, PhilHealth ID, UMID, Postal ID, and National ID (PhilSys). Upload a clear photo of the front and back of your chosen ID through the Verification section of your account. Most verifications are completed within a few hours during business days.

No. uujili enforces a strict one-account-per-player policy. Duplicate accounts — whether using the same mobile number, device, IP address, or payment method — are prohibited. If duplicate accounts are detected, all accounts involved may be closed and any balances forfeited. If you have accidentally created two accounts, contact uujili support immediately to resolve it.

On the uujili login page, click "Forgot Password" and enter your registered mobile number. You will receive a one-time PIN via SMS. Enter the PIN, then create a new password. If you no longer have access to your registered mobile number, contact uujili's live chat support for assisted account recovery with identity verification.

To permanently close your account, contact uujili support via live chat and request account closure. Any remaining verified real-money balance will be returned to your registered payment method before the account is closed. Note that permanent account closure is different from self-exclusion — if gambling is the concern, self-exclusion may be a more appropriate first step. Visit our Responsible Gaming page for more details.

Log in to your uujili account and go to the Cashier section. Select GCash as your deposit method, enter the amount in Philippine Peso (PHP), and confirm. You will be redirected to GCash to authorize the transaction. Deposits via GCash are typically credited to your uujili wallet within a few seconds after authorization. Make sure the GCash number is registered in your own name.

The minimum deposit at uujili varies by payment method and is displayed in the Cashier at the time of your transaction. For most payment channels including GCash and PayMaya, minimum deposits start at a low PHP amount that makes uujili accessible even for casual Filipino players. Always check the Cashier for the current minimum before initiating a transfer.

Verified uujili accounts typically see GCash withdrawals processed within 1 to 24 hours of the request being approved. Approval includes a standard verification check. During peak periods or when additional identity checks are required, processing may take up to 48 hours. uujili recommends completing full KYC verification before your first withdrawal to avoid delays.

Yes. uujili supports bank transfers to BPI, BDO, and Metrobank. In the Cashier, select Bank Transfer as your withdrawal method, choose your bank, and enter your account number and account name exactly as registered with your bank. Bank withdrawals typically take 1 to 3 business days depending on interbank processing. The bank account must be in your own name.

uujili does not charge platform fees for standard deposits or withdrawals. However, your payment provider — GCash, PayMaya, or your bank — may apply their own transaction fees independently. Check your payment provider's fee schedule before initiating a transfer. uujili will always show you the amount that will be credited or sent before you confirm a transaction.

uujili features a wide selection of slot games from popular providers including JILI Gaming, PG Soft, and Pragmatic Play. Filipino favorites like JILI's Fortune Gems, Super Ace, and Crazy 777 are all available. The uujili slot lobby is updated regularly with new titles. All slots use certified random number generators and are accessible on both desktop and mobile browsers.

Beyond slots, uujili also hosts Bingo, Fishing Games, and a full Live Casino with baccarat, roulette, and blackjack tables.

Yes. uujili is fully optimized for mobile play on Android and iOS devices via your browser — no app download required. The mobile interface automatically adapts to your screen size. All game categories including live casino, slots, bingo, and fishing games are available on mobile. Simply open uujili.club in Chrome or Safari on your phone and log in normally.

All electronic casino games on uujili use certified Random Number Generators (RNG) supplied by licensed game providers. This ensures that outcomes are genuinely random and cannot be manipulated by the platform or any player. Live casino games use physical equipment — cards, dice, roulette wheels — operated by professional dealers under controlled studio conditions. Game providers publish RTP percentages where required.

RTP varies by game and is determined by the game provider, not uujili. Most JILI and PG Soft slots available on uujili have RTPs ranging from 96% to 98%. You can find the specific RTP for each game in the game's information panel or paytable, accessible before you start playing. Higher RTP games statistically return more to players over long periods of play.

Yes. The uujili Casino lobby features a full live casino section with real-time games streamed from professional studios, including Live Baccarat, Live Roulette, Live Blackjack, and Dragon Tiger. Games are hosted by professional dealers and streamed in HD. Live casino tables are available around the clock, with multiple table options and stake levels to suit different budgets.

Visit the uujili Casino lobby to browse all available live tables.

uujili offers a welcome bonus for new Filipino players upon their first qualifying deposit. The exact bonus percentage, minimum deposit requirement, and eligible games are displayed on the Promotions page at the time of registration. Welcome bonuses are available once per player and cannot be combined with other new-player offers. Check current promotion terms before opting in.

A wagering requirement is a multiplier that determines how many times you need to play through a bonus amount before withdrawing winnings derived from it. For example, a ₱500 bonus with a 20x wagering requirement means you need to wager ₱10,000 in eligible games before bonus-derived winnings can be withdrawn. The specific wagering multiplier is stated in each uujili promotion's terms.

Yes. All uujili bonuses have an expiry period within which wagering requirements must be completed. The expiry period is specified in the individual promotion's terms at the time the bonus is credited. If the wagering requirement is not met before the bonus expires, the bonus amount and any derived winnings are forfeited. Check the Promotions page or your account for the expiry details of active bonuses.

uujili rewards regular players through its loyalty program, where consistent play earns points that can be exchanged for bonus credits or other benefits. Higher activity levels unlock VIP tiers with enhanced benefits such as faster withdrawals, dedicated support, and exclusive reload bonuses. Details of the current loyalty program structure are available in the Promotions section of your uujili account.

Yes. Beyond the welcome bonus, uujili runs regular promotions for existing players including cashback offers, reload bonuses, and seasonal slot tournaments. Cashback promos typically return a percentage of net losses over a defined period back to your account as bonus credits. Reload bonuses add a percentage match on subsequent deposits. All promotions are listed on the uujili Promotions page with full terms.

uujili operates in the Philippine online gaming market under the regulatory framework administered by PAGCOR (Philippine Amusement and Gaming Corporation). PAGCOR oversees online gaming licensing and compliance standards for the Philippine market. Filipino players aged 21 and above are permitted to use licensed online gaming platforms. uujili complies with applicable PAGCOR regulations governing player protection, responsible gaming, and AML requirements.

You must be at least 21 years old to register and play at uujili. This is a mandatory requirement under PAGCOR guidelines governing online casino gaming in the Philippines. uujili enforces this through mandatory age verification for all accounts before real-money play is enabled. Any account found to belong to a player under 21 is immediately closed and the matter handled per applicable regulations.

Self-exclusion is available in the Responsible Gaming section of your uujili account settings. You can choose a temporary exclusion period — 24 hours, 1 week, 1 month, 6 months — or request permanent exclusion. The exclusion takes effect immediately and cannot be reversed during the chosen period. Marketing communications are also suspended for the duration. Your real-money balance is returned to your verified payment method upon exclusion.

For full details, visit our Responsible Gaming page.

Yes. uujili allows you to set daily, weekly, or monthly deposit limits directly in your Account Settings under Responsible Gaming. Limit reductions take effect immediately. Increases to an existing limit are subject to a mandatory 24-hour cooling-off period before taking effect — this delay is a deliberate responsible gaming measure. You can adjust or review your limits at any time without needing to contact support.

If gambling is negatively affecting your finances, relationships, or mental health, uujili encourages you to reach out for support. Within the platform, uujili's 24/7 live chat team can activate self-exclusion immediately. For additional support, the National Center for Mental Health (NCMH) operates a 24/7 crisis hotline, and Gamblers Anonymous Philippines holds peer support meetings in Metro Manila and other cities. Visit our Responsible Gaming page for more details.